An Overview of Data Protection
General
This section gives a simple overview of the personal information Sigrove may collect, why we collect it, and how we handle it when you visit this website, submit a form, or contact us about Sigrove. Personal information means information that identifies, relates to, describes, or could reasonably be linked to a particular person or household.
This Policy applies to the public Sigrove website and related communications. The hosted application at app.sigrove.com, private deployments, model-provider integrations, customer workspaces, or enterprise arrangements may be subject to additional or separate terms depending on the configuration, provider connections, and customer requirements.
Data Collection on This Website
Who is responsible for data collection?
The website operator is Sigrove. Sigrove determines the purposes and means of processing personal information collected through this website. Contact details are available in the Legal Notice and at support@sigrove.com.
How do we collect your data?
Some information is collected when you provide it to us, such as information entered into a contact form or included in an email. Other information may be collected automatically when you visit the website, including technical information such as browser type, device type, operating system, pages visited, referring pages, approximate location derived from IP address, and access times.
What do we use your data for?
We use information to operate the website, respond to requests, provide support, evaluate product or deployment needs, maintain security, prevent abuse, understand website performance, and improve Sigrove.
Information We Collect
Do not submit Social Security numbers, government IDs, payment card numbers, health information, or other sensitive information through the public contact form unless Sigrove specifically requests it through an approved process.
How We Use Personal Information
- Respond to contact, product, pricing, support, and deployment inquiries.
- Operate, maintain, secure, troubleshoot, and improve the website and related services.
- Evaluate requested integrations, model-provider routing, workspace configuration, and implementation needs.
- Send administrative communications, including responses to requests and updates about requested services.
- Analyze website traffic, performance, and user interaction in an aggregated or pseudonymized manner where feasible.
- Detect, prevent, and respond to fraud, abuse, security incidents, or misuse.
- Comply with legal obligations, enforce terms, and protect the rights, safety, and property of Sigrove, users, and others.
Sharing and Disclosure
Sigrove does not sell personal information collected through the public website. We may disclose personal information to service providers, contractors, hosting providers, analytics providers, security vendors, professional advisors, or other parties that help operate the website or respond to inquiries.
We may also disclose information if required by law, subpoena, court order, governmental request, security investigation, business transfer, or to protect rights, safety, and property. If Sigrove introduces advertising, cross-context behavioral advertising, or data-sale practices, this Policy will be updated and applicable opt-out mechanisms will be provided.
Cookies, Analytics, and Third-Party Tools
This website may use cookies, log files, analytics tools, or similar technologies to understand traffic, diagnose issues, maintain security, remember preferences, and improve the website. Analytics information is generally used in aggregate, encrypted, or pseudonymized form where practical.
The contact form uses Google reCAPTCHA v3 to help detect automated abuse. Google may collect device, browser, and interaction information when reCAPTCHA is used. That processing is subject to the Google Privacy Policy and Google Terms of Service.
You can control cookies through your browser settings. If a browser or extension sends a recognized privacy control signal, Sigrove will make reasonable efforts to honor it where required by applicable law and technically feasible.
Your Privacy Rights
Depending on where you live and the laws that apply, you may have the right to request access to personal information, correction of inaccurate information, deletion of personal information, a copy of certain information, restriction or objection to certain processing, withdrawal of consent, or opt-out of sale, sharing, targeted advertising, or certain profiling.
California residents and residents of other US states with comprehensive privacy laws may have additional rights, including the right to know the categories of personal information collected, the purposes for collection, the categories of recipients, and how to exercise privacy requests.
To submit a privacy request, email support@sigrove.com with the subject line "Privacy Request." We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law. Sigrove will not discriminate against you for exercising applicable privacy rights.
You may revoke consent for future processing where processing is based on consent. Revocation does not affect processing that occurred before the revocation.
If you believe your privacy rights have been violated, you may contact Sigrove or file a complaint with a competent regulatory authority, such as your state attorney general, state privacy agency, the Federal Trade Commission, or another authority with jurisdiction.
Security and Retention
Sigrove uses reasonable administrative, technical, and organizational measures designed to protect personal information. No internet transmission, email communication, hosting system, or storage method is completely secure, so absolute protection from unauthorized access cannot be guaranteed.
We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain records, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements. We may delete, anonymize, or aggregate information when it is no longer needed for these purposes.
Children's Privacy
Sigrove is not directed to children under 13 and does not knowingly collect personal information from children under 13 through the public website. If you believe a child has provided personal information to Sigrove, contact us so we can review and delete the information where appropriate.
External Links and Third-Party Services
The website may link to external websites, AI providers, hosting services, documentation, or third-party tools. Sigrove is not responsible for the privacy practices of third parties. Review the applicable third-party privacy policies before submitting information to them.
Changes to This Policy
Sigrove may update this Policy from time to time. The effective date above identifies the latest version. Material changes will be reflected on this page and, where appropriate, communicated through additional notice.
Contact Sigrove
For privacy questions, legal questions, data requests, or security concerns, contact Sigrove at support@sigrove.com.